Privacy policy

This Privacy Policy explains how Fresh Start Relief Solutions and The Filing Factory (“we,” “us,” or “our”) collect, use, disclose, and protect personal information when you visit our website, purchase a product or service, complete an intake form, upload documents, use our onboarding tools, or otherwise interact with us.

Personal Information We Collect

Depending on how you use our website and services, we may collect information such as:

• name
• email address
• telephone number
• billing information
• payment information processed through our payment providers
• information submitted through tax, credit, re-entry, or service intake forms
• documents you voluntarily upload for the service you request
• information needed to communicate with you or provide customer support
• device and website-usage information such as browser type, IP address, time zone, cookies, pages viewed, and interactions with the Site

We collect only the information reasonably needed to operate the website, process transactions, provide requested services, communicate with clients, maintain records, prevent fraud, and improve our services.

Tax and Service Information

Clients who request tax preparation or other professional services may provide financial, tax, identification, business, dependent, income, expense, and supporting-document information through secure intake or document-upload systems.

This information is used only as reasonably necessary to evaluate, prepare, administer, or provide the service requested, comply with applicable legal or recordkeeping requirements, and communicate with the client.

Sensitive information should be submitted only through the secure intake or document-upload method provided for that purpose and should not be sent through ordinary email or unsecured messaging unless specifically instructed.

Credit and Onboarding Information

Clients using Fresh Start Relief Solutions may be directed to third-party onboarding, credit-monitoring, document-upload, or related service platforms.

Information submitted directly to those third-party providers is also subject to the provider’s own privacy policy and security practices.

We may receive information from those systems when necessary to provide the service requested by the client.

Device and Website Information

When you visit the Site, certain information may be collected automatically, including:

• browser type
• IP address
• device information
• time zone
• cookie information
• pages or products viewed
• referring websites
• search terms
• interactions with the Site

This information may be used to operate the website, improve performance, understand visitor activity, prevent fraud, and support analytics and marketing functions.

Order and Payment Information

When you purchase a product or service, we may collect or receive information such as your name, email address, telephone number, billing information, items purchased, and transaction details.

Payment-card information is processed by payment processors such as Shopify Payments or other authorized payment providers. We do not generally receive or store your complete payment-card number.

How We Use Personal Information

We may use personal information to:

• provide products and professional services
• process transactions
• deliver digital products
• administer client onboarding
• prepare or review requested services
• communicate regarding appointments, documents, services, or transactions
• provide customer support
• maintain appropriate business and service records
• prevent fraud or misuse
• improve our website and customer experience
• comply with applicable laws, regulations, court orders, or lawful requests
• send service or marketing communications when permitted and consistent with your preferences

Sharing Personal Information

We may share personal information with service providers that help us operate our business or provide requested services.

These providers may include:

• Shopify and payment processors
• secure form and document-upload providers
• tax-preparation or administrative technology providers
• credit-monitoring or onboarding platforms selected by the client
• email, communication, analytics, or customer-support providers
• other vendors reasonably necessary to provide the service requested

We may also disclose information when required by law, subpoena, court order, regulatory request, or when reasonably necessary to protect our legal rights, clients, business, or others.

We do not sell personal information to third parties for monetary compensation.

Digital Products

Digital products are delivered electronically. Information collected in connection with a digital-product purchase may be used to process the transaction, provide access to the product, communicate with the purchaser, prevent fraud, and maintain transaction records.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, log files, and similar technologies to operate the Site, remember preferences, analyze website activity, improve performance, and support advertising or marketing where permitted.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functions.

Minors

The Site and our services are intended primarily for adults. We do not knowingly collect personal information directly from children under 18 through the Site without appropriate authorization.

Information about dependents or children may be provided by an adult taxpayer or responsible party when reasonably necessary for tax preparation or another requested professional service.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain required business records, comply with legal or regulatory obligations, resolve disputes, and enforce agreements.

Certain tax, transaction, or professional-service records may need to be retained for periods required by applicable law or professional recordkeeping requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or technology can be guaranteed to be completely secure. Clients are encouraged to use the secure portals and upload methods provided for sensitive documents.

Automated Processing and Fraud Prevention

We do not use customer information to make fully automated decisions that independently produce legal or similarly significant effects concerning clients.

Shopify and other payment or technology providers may use automated tools to detect fraud, suspicious transactions, or security risks.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• request access to certain information we maintain
• request correction of inaccurate information
• request deletion where legally permitted
• request information about certain disclosures
• withdraw certain consent
• object to or restrict certain processing where applicable

Some information may not be eligible for deletion when retention is required by law, tax rules, recordkeeping obligations, dispute resolution, fraud prevention, or another legitimate business purpose.

California Privacy Rights

California residents may have additional privacy rights under applicable California law. Requests may be submitted using the contact information below.

European Economic Area and United Kingdom

Where applicable, personal information may be processed based on consent, performance of a contract, compliance with legal obligations, legitimate business interests, or other lawful bases permitted by applicable data-protection law.

Information may be processed or stored in the United States or other countries where our service providers operate.

Do Not Track and Browser Signals

Browser-based privacy signals may be handled in accordance with applicable law and the capabilities of our website platform and service providers.

Third-Party Websites and Services

Our Site may link to external websites or services that we do not control. Their privacy practices are governed by their own policies. We encourage clients to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

Any updated version will be posted on the Site with the revised effective date where appropriate.

Contact Us

For questions about this Privacy Policy, privacy requests, or concerns regarding your information, please contact us using the contact information provided on our website.